People Services Director
Two Roads Hospitality
Highsmith & Associates Insurance
Human Resources Manager
Capella Hotel Group
Growing up in the great wide open can teach you a thing or two. For Scott, the steady fresh air of his Alabama upbringing taught him the importance of slowing down, and appreciating the world around him. The essence of hospitality, he now helps others do the same, whether he’s making our team or our guests feel completely at ease.
Scott’s family was also chock-full of great role models, so today, his inspiring and helping people comes naturally. A fervent observer of both his environment and human nature, Scott is constantly looking for new ways to grow and reward those around him. This was a quality Scott put to good use in his first hospitality role: Working the front desk. He quickly learned that keeping the guest at the center of every decision was no different from how the hotel team should be treated. An excellent experience can only be fully delivered from the inside, out.
“IT’S INSPIRING WHEN I’M IN A HOTEL THAT GETS IT. YOU CAN ALWAYS TELL WHEN THE TEAM IS FULLY ENGAGED, AND EVERYONE IS INTERACTING IN A POSITIVE WAY.”
Having since managed teams at properties both laidback and luxurious, in every city from Chicago to Telluride to Daufuskie Island, South Carolina, Scott’s had plenty of practice galvanizing his approach to making teams simply work. Whether he’s watching the day unfold in a hotel lobby, keeping an eye on his backyard smoker, or singing along at a concert, you can bet Scott is soaking up every bit of the moment, intent on learning, yes, and also, on simply being.
“LIFE IS ALL ABOUT PERSPECTIVE—TAKING THE TIME TO REFLECT AND APPRECIATE WHAT YOU HAVE.”
The fact his relationships with friends and family mean more than the accolades he’s earned throughout his career says a lot. In his downtime, Scott prefers life over-easy. He finds respite in his own backyard, hiking with his wife and dog, and never hesitates to turn up a good tune.
“BEING A HARD WORKER AND BEING KIND ARE TWO OF THE MOST ESSENTIAL CHARACTER TRAITS AN INDIVIDUAL CAN POSSESS. ALSO, GOOD MUSIC MAKES EVERYTHING BETTER.”
With this one in charge of our people and culture, we’re sure to stay humming right along.