Regional Vice President Operations Southeast, Canada and Caribbean
Commune Hotels and Resorts
General Manager Thompson Nashville
Regional Vice President Operations East Coast
Commune Hotels and Resorts
Regional Vice President Operations Southeast
At first blush, you might think Brett Orlando is a bottom-line guy. His fierce get-the-job done attitude is as much a part of him as his native New York accent and infectious cheshire cat grin. But spend more than a moment with him and you’ll quickly realize what gets him out of bed in the morning goes well beyond the task at hand. Brett is driven by his desire to inspire those he works with—every single day.
Brett has been in hospitality most of his professional life, opening hotels from NY to Miami, though it didn’t start off so well. Brett’s began as a valet at a swanky hotel in Rhode Island, where after a first day fender bender, he quickly found his way into the manager’s office. But instead of ticket home, he somehow managed a promotion. And just like that, Brett found a home in hospitality. From bellman to rooms manager to front office, there are few positions in a hotel that Brett hasn’t filled at one time or another.
But all that experience taught him more than just the ins-and-outs of the hotel world. It brought to life his true love, interacting with people—guests, management, owners, and most of all, team. Through every position, this has remained a constant.
And this is where Brett’s experience, intuition and passion come in, because Brett takes the same pride in building team member experiences, that he does building great guest experiences.
“I learned early that this job isn’t for everyone. You have to want to be your best self—every day. So you want people on your team that have that same desire in their hearts, to create a great experience for a guest and for others on their team.”
Brett sees how these things all connect—every room, every meal, every experience, every team member—all relying on one-another, all based in treating others with the care and respect, encouraging each of them to be their very best, and make a guest experience memorable.
“We have to practice what we preach. Each team member has a family and a life outside of here and we have a responsibility to them. Design is just design, branding is just branding. At the end of the day, it’s our people that are going to bring a place to life. If not for the people, it will be just like any other hotel.”
In an industry so often driven by the bottom-line, Brett will be the first to tell you, he’s in the people-business—and that’s the most important bottom-line of all.
We couldn’t agree more.